Pillar 04

Operational Efficiency

This pillar measures how efficiently hospital systems, resources, patient flow, scheduling, beds, theatres, and operational processes are managed to deliver timely, coordinated, and high-quality care with optimal use of resources.

Pillar Score
76.3
/100
Good
VS Last Assessment
+2.9 Points
Pillar
Pillar Weight
Good11% of HPI Score
Overview
Pillar
Patient Flow 74.8 /100
Good
Pillar
Pillar
Bed Utilization 79.3 /100
Good
Pillar
Pillar
ED Throughput 73.6 (per 1,000 patient days)
Fair
Pillar
Pillar
Theatre Utilization 78.1
Good
Pillar
Pillar
Scheduling Efficiency 75.9
Good
Pillar
What It Measures
  • Bed management and occupancy
  • Emergency department flow
  • Theatre and procedure efficiency
  • Outpatient scheduling
  • Waiting times and delays
  • Administrative processing
  • Discharge flow
  • Resource utilization and bottlenecks
building
Core Sections
Bed Management
Bed Management
Emergency Department Flow
Emergency Department Flow
Theatre Efficiency
Theatre Efficiency
Outpatient Scheduling
Outpatient Scheduling
Waiting Times
Waiting Times
Resource Utilization
Resource Utilization
Key Indicators
Average Length of Stay4.8 days
Bed Occupancy86%
ED 4-Hour Performance72%
Theatre Utilization81%
Outpatient No-Show Rate7.3%
Discharge Before Noon41%
Referral Processing Within Target83%
Average Appointment Delay12.4 minutes
Turnaround Time for Bed Cleaning39 minutes
Risk Signals
  • Prolonged ED waiting times
  • Discharge delays
  • Low theatre turnaround efficiency
  • Poor clinic flow and appointment slippage
  • Bed blockage
  • Staff time lost to duplication
Dashboard Preview
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Improvement Actions
  • Improve patient flow coordination
  • Optimize scheduling and capacity planning
  • Reduce avoidable delays and bottlenecks
  • Monitor bed and theatre utilization in real time
  • Strengthen operational command dashboards
Pillar
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