Pillar 04

Operational Efficiency

This pillar measures how efficiently hospital systems, resources, patient flow, scheduling, beds, theatres, and operational processes are managed to deliver timely, coordinated, and high-quality care with optimal use of resources.

Pillar Score
76.3
/100
Good
VS Last Assessment
+2.9 Points
Pillar
Pillar Weight
Good11% of HPI Score
Overview
Pillar
Patient Flow 74.8 /100
Good
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Pillar
Bed Utilization 79.3 /100
Good
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ED Throughput 73.6 (per 1,000 patient days)
Fair
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Theatre Utilization 78.1
Good
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Scheduling Efficiency 75.9
Good
Pillar
What It Measures
  • Bed management and occupancy
  • Emergency department flow
  • Theatre and procedure efficiency
  • Outpatient scheduling
  • Waiting times and delays
  • Administrative processing
  • Discharge flow
  • Resource utilization and bottlenecks
building
Core Sections
Key Indicators
Average Length of Stay4.8 days
Bed Occupancy86%
ED 4-Hour Performance72%
Theatre Utilization81%
Outpatient No-Show Rate7.3%
Discharge Before Noon41%
Referral Processing Within Target83%
Average Appointment Delay12.4 minutes
Turnaround Time for Bed Cleaning39 minutes
Risk Signals
  • Prolonged ED waiting times
  • Discharge delays
  • Low theatre turnaround efficiency
  • Poor clinic flow and appointment slippage
  • Bed blockage
  • Staff time lost to duplication
Dashboard Preview
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Improvement Actions
  • Improve patient flow coordination
  • Optimize scheduling and capacity planning
  • Reduce avoidable delays and bottlenecks
  • Monitor bed and theatre utilization in real time
  • Strengthen operational command dashboards
Pillar
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